Frequently asked questions

1. Order, delivery, payment, return

How can I place an order on mcolor.ro?

Orders can be placed directly online by adding products to your cart and completing the delivery and payment information.

Can I also order by phone?

Yes, for technical products or B2B orders, you can contact us by phone for consultation.

What is the delivery time?

In general, delivery is made within 24–48h for products in stock.

What payment methods do you accept?

Payment can be made online, cash on delivery, or via bank transfer, depending on the type of order.

Can I return the products?

Standard products can be returned in accordance with the law. Customized, mixed, or made-to-order products may have return restrictions.

2. Products

How do I choose the right product?

If you are unsure, we recommend contacting us for advice before ordering.

Are the products professional?

Yes, the range is aimed at car workshops, industry, builders and users looking for quality products.

Do you have products for industrial use?

Yes, we have solutions for metal, structures, machinery, containers, trailers, and anti-corrosion protection.

Do you have products for DIY?

Yes, certain products are also suitable for home users, especially sprays, thinners, accessories and consumables.

Can I get technical specifications?

Yes, for products where technical documentation exists, it can be sent or downloaded.

3. Car paints

How do I choose the right car paint?

The safest way is to check the car's color code and, if necessary, perform spectrophotometer identification.

What is automotive paint code?

This is the code used by the manufacturer for the car's original shade.

Why might the color differ from the original?

Due to the age of the car, sun exposure, previous repairs, or differences in application.

What is a spectrophotometer?

It's a device that reads the existing color and helps identify the closest possible formula.

Do I need clear coat over car paint?

In many car systems, yes. The paint provides the color, and the clear coat provides protection and finish.

What is the difference between 1K and 2K?

1K products are single-component, while 2K products use a hardener and usually offer superior resistance.

Can I apply car paint at home?

It can be used for small repairs, but for professional results, we recommend applying it under controlled conditions.

How long does it take to dry?

It depends on the product, temperature, humidity, and the thickness of the applied layer.

What do I do if I don't know which products are compatible?

You can contact us and we will recommend the right system: primer, paint, varnish, hardener, thinner.

Can I order paint by RAL code?

Yes, for many applications we can supply products in RAL shades.

4. Industrial / technical

Do you have anti-corrosion paints?

Yes, we have solutions for metal protection and industrial anti-corrosion systems.

What do I choose for exterior metal?

Typically, it requires proper preparation, suitable primer, and a durable exterior topcoat.

What is epoxy primer?

It is a primer with very good adhesion and high anti-corrosion protection.

What is polyurethane paint?

It is a durable paint, frequently used as a topcoat in industrial applications.

Do you offer consulting for industrial projects?

Yes, we can recommend systems depending on the substrate, exposure environment, and technical requirements.

Do you have any more questions?

Our team is ready to assist you with product selection, service bookings, and technical support.

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